With a comprehensive and centralized database, offering a 360-degree view of each customer by meticulously tracking and recording every interaction, purchase, preference, and behavior. This holistic customer view ensures that your business can craft personalized, informed interactions and strategies that resonate with each individual, enhancing customer satisfaction and loyalty.
Automate numerous routine tasks and workflows, such as data entry, follow-up reminders, and communication triggers, significantly reducing manual efforts and enhancing operational efficiency. Ensures that customer engagements are consistent, timely, and relevant, while also freeing up valuable time for you or your team to focus on strategic initiatives and customer relationship-building.
Not only provides insightful data regarding customer interactions and sales performance but also enables businesses to analyze this data effectively, optimizing strategies, identifying opportunities, and addressing challenges proactively to drive sustainable growth and customer satisfaction.
Unified Messaging Across Platforms: All communication channels, including emails, SMS, live chat, and social media messaging, centralized. This means your business can send and receive messages from various platforms in a single, consolidated space, ensuring no communication slips through the cracks.
Leveraging the rich data from the CRM, 2gether allows your business to personalize every message sent, addressing customers by name, referencing past interactions, and tailoring communication to individual customer needs and preferences.
Team members can collaborate on communication, with shared inboxes, message histories, and the ability to assign conversations to specific team members, ensuring consistent and informed interactions with customers.
Provides a centralized dashboard that aggregates reviews from multiple platforms, offering a comprehensive and unified view of your online reputation. This centralized management enables your business to efficiently monitor, respond to, and analyze reviews from various sources, ensuring consistent and effective reputation management across all digital touchpoints.
Actively and effortlessly request reviews from customers through various channels, such as text messages and emails. This proactive approach not only helps in accumulating more positive reviews but also demonstrates to customers that their feedback is valued, thereby enhancing the brand’s credibility and customer relationships.
Set up automated responses for reviews, ensuring immediate acknowledgment of customer feedback. Moreover, it allows for strategic mitigation of negative reviews by identifying them promptly, enabling businesses to address concerns, resolve issues, and turn potential negatives into positive customer service opportunities, thereby safeguarding the brand’s online image.
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